There is little to be gained by being mean to a Chase Bank customer service rep. All you do is make them feel grateful they have an employer with so many mean people out there.
The fact that the meaness is a direct result of their bosses is a point that can be conveniently forgotten in times of stress. Ask friendly questions of your Chase Bank interrogators.Keep in mind that Chase Bank interrogators have been told that the reason the monthly minimum payment has been increased from 2% to 5% is to "help" you pay down your debts. It is very important that you say the following when you are told this."What you say is only true if my other debts are at a lower interest rate than my debt with you. Unfortunately, that is not the case. So paying down my debt with you faster than my other debts is actually costing me money every month."If your board of directors doesn't understand such a basic mathematical principal, maybe they should resign. Can you pass that message on, please?Additionally, if you are a designated Chase Bank victim who is supposed to come up with a lot more money starting with your August Bill, I recommend demanding arbitration. In the arbitration letter, state that changing terms prior to the arbitration hearing is most likely illegal.Chase Bank's point that they are helping their customers pay down their debt faster is a LIE if you have other debt at higher interest rates.